Refund Policy

Last updated: July 10, 2026

1. Scope

This Refund Policy applies to payments made directly to TIMEACTOR, LLC ("TIMEACTOR," "we," "us," or "our") through Stripe or other on-site payment methods provided on our websites. Payments made through third-party platforms (such as Apple App Store or Google Play) are subject to the refund policies of those respective platforms.

Our subscription model is credit-based. Subscribers receive a periodic allocation of credits or points (e.g., weekly) that are consumed when using our tools. Once credits are consumed, the corresponding Service has been delivered. Our Refund Policy reflects this model.

This Refund Policy supplements, and does not override, any statutory refund rights you may have under applicable consumer protection laws.

2. Refund Eligibility

2.1 General Rule — 72-Hour Window, Zero Credits Consumed

You may request a full refund if both of the following conditions are met:

1. Your request is made within 72 hours of the purchase or renewal date.
2. You have not consumed any credits, points, or Service outputs on your account since the purchase. "Consumed" means any action that results in a deduction from your credit balance — including but not limited to generating a Bazi life chart, Feng Shui analysis, divination result, Tarot reading, temple stick interpretation, calendar guidance, or any other tool output. Consumption of even a single credit disqualifies the purchase from a refund under this policy.

This rule applies equally to monthly subscriptions, annual subscriptions, and one-time credit purchases.

2.2 Service Unavailability

If the Services experience a major technical failure resulting in complete unavailability for a continuous period of 48 hours or more, you may request a proportional refund or credit extension corresponding to the period of unavailability. Scheduled maintenance announced in advance does not qualify as unavailability. This provision applies regardless of credit consumption.

3. Non-Refundable Situations

Refunds will not be granted in any of the following cases:

• Credits consumed: Any credits, points, or Service outputs have been used on the account since the purchase, regardless of the amount.
• Time expired: The refund request is made more than 72 hours after the purchase or renewal date.
• Terms of Service violation: The account has been terminated due to a violation of our Terms of Service, including but not limited to abuse of Service resources, creation of multiple accounts to circumvent limits, or fraudulent activity.
• Repeat refunds: The refund request originates from an account that has previously received a refund from TIMEACTOR and subsequently made a new purchase. We do not permit repeat refund claims from the same user.
• Promotional purchases: Purchases made through promotional offers or discount codes are refundable only to the extent of the amount actually paid (not the undiscounted list price), and remain subject to all other conditions in this policy.
• Promotional credits: Credits or points issued at no cost (e.g., sign-up bonuses, promotional giveaways, loyalty rewards) have no cash value and are not refundable under any circumstances.
• Expired credits: Promotional or time-limited credits that have expired per the terms stated at issuance are not refundable. Purchased additional credits do not expire and are not subject to this provision.

4. How to Request a Refund

1. Send an email to support@time.actor
2. Include "Refund Request" in the subject line
3. Provide the email address associated with your account
4. State the purchase date and a brief explanation of your reason for the request

We will acknowledge your request within 3 business days. If your request meets all eligibility criteria, the refund will be processed within 7 business days to your original payment method. The actual time for the refund to appear in your account depends on your payment provider or bank.

Currency and exchange rates: Refunds are issued in the original transaction currency. For international or multi-currency payments, the refunded amount may differ from the original charge due to exchange rate fluctuations and/or intermediary bank fees. TIMEACTOR is not responsible for such differences.

5. Auto-Renewal

All subscriptions are set to auto-renew by default. You may cancel auto-renewal at any time through your account settings. Cancellation stops future charges but does not entitle you to a refund for the current billing period. You will continue to have access to paid features — and continue to receive and consume credits — until the end of your current subscription period.

Auto-renewal charges are treated as new purchases under this policy. The 72-hour window and zero-credit-consumption rule apply to each renewal charge independently. If you do not wish to be charged for a renewal, you must cancel auto-renewal before the renewal date.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on our website and take effect immediately upon posting. For material changes, we will notify users via email or a prominent notice on our website. The version of the Refund Policy in effect at the time of your purchase applies to that purchase.

7. Contact

For questions about this Refund Policy or to check the status of a refund request, contact us at support@time.actor.